"I know I'll get caught up in your traps"`

One of the things I despise with a passion is bad service.

And not just in restaurants. In this modern world of smartphones, tablets and music streaming, more and more of that service is online. As seen this week, some of the world's biggest tech companies get it very, very wrong. 

Blackberry might seem to be the most obvious choice: last week it managed to mess up millions of worldwide customers by fumbling an update to its servers. It provides the perfect evidence for what companies need to pay attention to: this wasn't a text message or voice call outage. It was simply an interruption to its email, mobile internet and BBM, the free Blackberry to Blackberry messaging service. And yet the anger it has provoked is massive. For not only did Blackberry appear to mess up its servers so badly it was several days with no sign of a full service returning any time soon, it got another very vital part of service totally wrong: communication. The company didn't reassure its customers it was doing something about it quickly enough, and even now many feel under served and alone  (the irony of a mobile phone company having communication issues only adds to the problem). They pay a premium for the products, and the data, and Blackberry hasn't even returned the loyalty that customers feel with a promise of compensation.  Businesses large and small have been affected financially both directly and indirectly, and there most certainly will be repercussions for Blackberry in the future, with fewer customers relying on the company as the sole source of receiving important emails. And that is vital. When your customers lose faith in you as a company, you're in trouble. And with RIM already trailing behind Android  manufacturers and Apple as the mobile phone provider of choice, it remains to be seen as to whether it can every truly recover. 

Apple should have, in theory, been leaping for joy at this unfortunate mishap for one of its major competitors only two days before the launch of the latest, and much anticipated, major update to its mobile and tablet operating system, iOS 5. If only it hadn't fumbled the launch. Sure, it's Apple, and I can admire its 'we're Apple and we have such great design and loyal customers that we can have difficult to use and complicated Windows programs and force people to use their computers to update the software' view, even if it's more than a little aggravating. But the problem with that is, and I don't care how big you are, you must get the basics right. Sure, make updating difficult if you want. But make it possible. Don't undersupply the server power you need, and leave twitterers complaining after they have to restart the download dozens of times. Because, one day, when someone comes along with an easier to use product that's even almost as pretty and functional, your customers will just jump ship. A nod towards customer loyalty would perhaps be appreciated, here. 

And that brings me to Android, Who are, to be honest, probably pretty happy to be not spoken about too much this week. I'm a bit of an Android fan: it lacks the pretentiousness of Apple, and the price tag of both Apple and Blackberry. I own a mobile phone that cost me less than £90 with no contract. Yet, because it runs Android 2.2, I have access to apps for phones twice or even three times that price. Yes, sure it doesn't have the most storage, RAM or processing speed of a £400 phone, but it has one factor that is very important to me. Stuff just works. Putting music onto it doesn't involve a complicated add it to your library, sync here, check this box routine if I don't want to pay inflated iTunes prices. It's just a drag and drop to the memory card, or a direct download. Album artwork was perfect, even though I had no idea where to put the images. When flash didn't work, I downloaded an alternative browser (flash player isn't supported on a £90 phone apparently). When I didn't like the keyboard, I downloaded two alternatives. Sure, it lacks the glitzy announcements and hysteria surrounding Apple. Yes, my phone isn't as beautiful as an iPhone. But it works. Without jumping through hoops. And therefore, in my opinion, Apple should be just slightly quaking in its very large boots, because with a cheaper, less controlled range of phone, Android could just be becoming a very strong contender.

~Malia

Please don't offer me your modern methods

3 things I learnt this week:
-I have lots and lots of notebooks
- A Rubik's Cube is quite difficult to solve
-You can do some really, really, awesome things with HTML5 (and it doesn't have an annoying space like shoddy old HTML 4)

One of the notebooks is just page after page of questions that I have randomly thought of and written down to research. So, in a fit of procrastination today over yet more work I should really be doing, I decided to research the first question.

Why shouldn't you paint smoke alarms?

Yes, I know, not the most intelligent of starting questions, but nearly every one seems to have a "DO NOT PAINT" label. Anyway, off to Google.

Looking here it seems that the main problem is that it could block the vents. Now that's a little disappointing. I was expecting something much cooler. Like it would somehow interfere with the alpha radiation in the alarm. (Yes, radiation. Don't worry. It can't get through paper. It's not going to get through your plastic smoke alarm)

Apparently the solution, if one ever has need to paint a smoke alarm, is to remove the cover and paint that.

Yet another useless fact that I never needed to know. All in the name of science.

~Malia

Lyrics: Magdalena by Brandon Flowers

Wishing you were anywhere but here, You watch the life you're living disappear

The other day, whilst half-watching the lottery draw on TV, I suddenly had a thought. I wouldn't actually want to win the lottery.

I know, this makes no sense at first glance. Whilst I wouldn't exactly count myself as poor, I certainly don't have a trust fund waiting for me to reach 21, or even an ageing relative who will conveniently leave for me my first house deposit and a fair few mortgage payments. Winning the lottery would mean that I wouldn't have to think about these things ever again. I'd never have to decide to leave items in shops on money grounds, worry about university debt or the cost of transatlantic flights.

I'd never have to check price labels, or postage costs or talk to a bank manager about extending an overdraft.

In many ways, my life would be easy. I'd have the finances of a celebrity (well, the finances of someone who is fairly famous) without the press scrutiny or drug habit to match.  I could even be totally anonymous. No-one would ever need to know that I have £4 million sitting in the bank, or in an overseas tax-haven trust fund.

I could take off on holidays, or even just leave the house with a passport and debit card in my back pocket, and not return for 6 months. I'd never have to get up at 6:30 again, never have to work with anyone I didn't like, or anyone at all.

Yes, there are definite benefits to being a millionaire. And I can see, that for a 50 year old, or possibly even a 40 year old, they would massively outweigh the disadvantages.

But not for someone my age.

Sure, if I won the lottery tonight, £3.4 million or whatever, thank-you-very-much, it'd be a comfort. For perhaps an hour.

Then the questions would start. Would I tell my family? Well, I suppose I'd have to tell some of them. But my grandparents and cousins? Would they still look at me in the same way? How many of my acquaintances would only see me as a source of money for half-baked projects or charity cases?

No, perhaps it would be better to be totally anonymous. But that would cause difficulties, too. How does one talk to others about their financial difficulties without feeling like a hypocrite? And then there's the (hypothetical) situations where £1000 would make all the difference to someone and mean absolutely nothing to you, but you're not able to give them it without raising suspicion. And could you marry someone, and buy a house with them, without telling them that you aren't that far off the rich list?

Anonymity would mean complete anonymity. I don't think it would be possible to tell anyone. And then it would be impossible to live a life other than one not of a millionaire, but with the thought constantly hanging over your shoulder.

Strangely, it's not any of this that is my personal reasoning for not entering the lottery. No, it's that I would be bored. And that sounds even more crazy.

I'm one of those people in life that is very lucky. In the main, I enjoy what I do. I love getting up in the morning, and looking at my timetable for that day and smiling. I like the subjects I study, and the depth I go into. I can't wait to study more, and then get a proper job and (hopefully) getting to spend the rest of my life doing an interesting job that is an intellectual challenge but yet massively rewarding. Sure I have bad days, but I know it's going to be worth it.

 And I just don't think that would be possible with a  lottery win. I don't think I could take up a job knowing full well that I was taking up the position of someone who needed that job financially, when I didn't. I wouldn't know what to do, having the money to finance the research but yet not being able to for fear of being looked upon as some omnipotent being.  

That's the real reason why I wouldn't want to win the lottery. 

I guess I'm just not motivated by money. Or, I suppose, it's just not that high on my scale of importance.  Although I will find something to do with the £52 I save this year from not buying a lottery ticket.

~Malia

Title Lyrics from Wasted Hours by Arcade Fire